We can only accept your item as a return if is unopened and the packaging has not been tampered with. You have 14 days from receipt of purchase to return for a refund and 28 days for an exchange.

You would be required to ship your return to the following address: 

Kiki Bear Head Office
Unit 131, M25 Business Centre
121 Brooker Road
Waltham Abbey

Return postage would be at the customer's expense and we would advise using a trackable option so that if the item goes missing in transit the customer (sender) can submit a claim to the relevant courier.

Refunds Policy

Once we have received your item, it will take up to 7 days for an exchange or a refund.

If we deem the products not fit for resale, we reserve the right to decline a refund or exchange. This includes any tampering with the product. We will request photo evidence of any products which a customer wants a refund or exchange for.